Delivery & Refund Policy
Last updated: 10/19/2026
Delivery & Shipping
Delivery Timing
Order before 1 PM and enjoy same-day delivery.
Orders after 1 PM arrive the following day.
Delivery Fees
Orders under AED 100: AED 15 delivery fee
Orders AED 100+: Free delivery on us!
📍Delivering across the UAE only
Returns, Refunds & Exchanges
Returns
Since our products are fresh and perishable, food items and supplements cannot be returned.
Refunds
🚫Nawaand snacks and products are non-refundable.
Exchanges (if applicable)
We’ll happily replace items only if they arrive damaged or defective.
If this happens, just email us with the details at hello@nawaand.com, and we’ll sort it out for you.
Shipping for Exchanges
To return a damaged or defective item, please contact us at hello@nawaand.com to arrange the return.
- Return shipping costs are the customer’s responsibility and are non-refundable.
- Delivery times for exchanged items may vary depending on your location.
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We’re always here to help. If something’s not right, reach out. Your experience matters to us.